Pre-sale service
My company's pre-sales service specialist 24 hours online, every pre-sales service specialist has been professional training, ready to provide you with better service, patience, careful, enthusiasm, professional is the basic quality of every customer service specialist. They will do their best to meet all your product and technology consultation, to provide you with better service and laser technology solutions.
Before signing the contract, the company provides customers with a variety of production process solutions, laser equipment technical consultation, sample, equipment selection, technology and price consulting services. Our company sincerely welcome customers to visit our company site inspection, the company is equipped with special reception personnel, to provide customers with catering, transportation and other convenient conditions. Our engineers will patiently and carefully explain to you the professional knowledge of laser equipment, help you understand the product, to provide you with professional technical support.
In-sale service
Our company provides free technical training. After completion of installation and debugging, technical training for the operators of the buyer shall be conducted at the Buyer's site or the seller's domestic training and maintenance center for no less than 4 days until the operators have basically used the equipment normally. The main training contents are as follows:
After-sales service
1. Free maintenance for domestic customers for one year, provide on-site technical support for new customers three times, for unauthorized modification, human error and other damage caused by door-to-door service, according to the cost of providing goods, charging labor fees and fares
2. After the after-sales service is completed, the after-sales service personnel can leave the site after the customer signs and confirms the after-sales service report